1 of 4

FREQUENTLY ASKED QUESTIONS

Shipment
Presale orders will be processed in less than 15 days.

For international orders, we partnered with multiple couriers like FedEx and DHL to ensure a seamless shipping process, airway bill and tracking number will be sent via email within 24 hours.

For Philippine orders, shipments are processed immediately after checkout.


Will there be additional charges for international orders?
MADHAUS does not cover any duties or taxes, all orders are sent on a delivery duty unpaid basis. Additional charges may apply and vary per country.

What are your modes of payment?
We use PayPal as our main payment gateway where you can pay using your debit or credit cards (Visa, Mastercard, American Express, UnionPay, Diner's Club, and Discover)